FAQs

Log in / Sign in

• Why Can't I Log into my Account?
• I didn't Receive the Verification Email
• How Do I Reset My Password?
• I didn't Receive the Password Reset Email

Users / Profile

• Why am I not Seeing my Paid Profile Account?
• How do I Update my Bio
• How do I Update my Profile Photo
• How do I Add a New User to an Existing Paid Profile
• How Many Users Can I Add to my Paid Profile?

Features

• Understanding the Alpaca Locale Guide
• Understanding the Alpaca Places Library

Add / Manage Places

• How Often Does my Locale Guide Update / Refresh?
• I'm Trying to Add Places via Facebook but No Results are Showing Up
• Why are there Red Dots on my Map Instead of Icons?
• Can I Export My Place Listings From a Locale Guide as a CSV file?

Map Plotting

• The Route Line is not the Path I Want to Show
• Why Are my Custom Icons are not Displaying
• Route is a Straight Line Instead of Following a Path
• Why is my Map Zoomed Out in my Locale Guide?
• What are the Different Story/Map Types?

Adding Content / Media

• Can I Change the Hero Image on our Locale Guide?

Displaying, Embedding, Sharing

• How do I get my Itineraries to Display in my Locale Guide?